The social media data behind christmas

xmasSoV

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XMASTHEMES

Looking at the online data behind the first week of December with the keywords ‘Christmas’ and ‘Xmas’ we can see certain interesting themes and therefore, opportunities.

As you might expect, the highest mentions of the search terms are to be found on Twitter and the like but that doesn’t always mean that is where you should focus your marketing activity. If we look at the second most popular destination for discussing Christmas, we can see that there is capital in the Forums. Forums have stronger networks, higher levels of trust and greater opportunities to convey your opinion beyond the length of a Tweet.

The conversations that take place on the likes of Mumsnet, Money Saving Expert and Offer of the Day are all about getting value for money, the biggest discounts and sharing this information with the network of community members to deliver tips and tricks to make it a more affordable Christmas.

When you drill down further into some of the conversations by platform, in the instance of the niche TES forums, there is a wealth of activity discussing what represents a sensible gift for teachers to give their pupils and lots of ideas on where to get the right gift for the right price. If you cant see the opportunity in that then give up now.

When we look at the themes of the online conversation, we can see that social, commercial and financial mentions are at the fore, religion is up there too but the underlying theme of Christmas lies in the bottom line.

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Using social data as a predictive indicator of business functions

Lick your finger and stick it in the air to determine which direction the wind is blowing. Pick a stick from the riverside and set it adrift downstream to judge the pace of the flow. These rudimentary attempts at predicting an outcome have as much value as judging a book by its cover. Sure it looks to be telling you something from all outward signs but underneath, predictivewhat is going on at the core?

Ever done that thing where you kick the tyres of a car to judge the suitability of purchasing it? You can make casual judgements but you can’t have a grasp of what lies beneath or which process in the grand scheme of processes are going to falter. Or can you?

Launching a product to market isn’t about the launch event itself, that is but a bit part of a string of processes and certainly not the end point of a product’s life. Tracking trends in healthcare is going to help you identify production demands for specific medicines and by location but behind the curve. If you could track online social data to witness an unfolding emerging trend or to identify a micro-process in product development that might be a roadblock, then being ahead of the curve will help you to act in the appropriate manner.

Data is the key to all of this insight and the affordability of social media data and the cost savings it delivers against in situ focus groups and other traditional research methods is where the value can be found. Many businesses place their faith in data based algorithms and indexes that deliver insight on a variety of business functions. NPS and CSAT scores are two of the most prominent measures of performance, both regularly viewed by investors and CEO’s as static scores, social data offers not only a less expensive and live view of business data but also indicates where a change within the business needs to occur, something neither NPS or CSAT offer.

The power of social media and the pockets of data that make up tweets, blogs, forums and other digital instances afford businesses a great opportunity to make informed business decisions. Want to find out more?

Webinar | Using social data as a predictive indicator

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The abrasive nature of Facebook’s frictionless sharing

frictionlesssharing

The above is a screengrab from Facebook (with names redacted to avoid further blushing) which highlights the futility of Facebook’s new frictionless sharing system, whereby – if the app is enabled – your viewing habits on certain sites are instantly broadcast to your Facebook friends.

The above incident is fairly self-explanatory but does suggest that users are unaware of just how the new system works and that greater privacy issues lurk beneath the surface. If this non-permission based sharing becomes de rigeur for the social web, viewing habits will change drastically and see a wave of NSFW derivations spread across content headlines:

  • Not Safe For Family
  • Not Safe for Significant Other
  • Not Safe for Parents etc.

Browsing on the web is still – at least to your curated public audience – a largely anonymous activity. Sure, the service providers, data warehouses and Ad servers know what you are doing but your friends and family don’t and nor should they need to, within the bounds of taste, decency and legality.

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The social media branding of Xfactor contestants

Another year and another wave of wannabes are put under the cultural microscope of The XFactor (and I love it!). Now we are down to the Finalists and the live performance shows, we will be party to three hours – every Saturday evening – of interaction on Twitter, Message Boards, Facebook and just shouting at the Television, in the build up to this year’s Christmas Number 1 single and perhaps more pertinently, the ‘rise and rise’ or ‘rise and forget’ of another ‘singing’ superstar. By now, those with a vested interest – financial or otherwise – in the final acts should have observed due diligence in registering social platforms for the acts as their brand begins to snowball.

Let us look at the evidence of this series of The XFactor…

Janet Devlin

Youtube http://www.youtube.com/user/janetdevlin

Twitter http://twitter.com/#!/janetjealousy Joined April 26

Facebook http://www.facebook.com/thejanetdevlin

Frankie Cocozza

Twitter http://twitter.com/#!/frankiecocozza Joined July 28

Facebook http://www.facebook.com/FrankieCocozzaOfficial

Kitty Brucknell

Twitter http://twitter.com/#!/kittybrucknell Joined September 1

Facebook http://www.facebook.com/kittybrucknell

Rhythmix

Twitter http://twitter.com/#!/rhythmixoffic  Joined Mon September 26

Facebook http://www.facebook.com/RhythmixOfficial

On a number of acts, notably the groups and ‘Overs’ category, there was a landgrab for social platform accounts and domain names on Monday 26 September. This seems late in the process of the XFactor cycle to secure such valuable properties to the brand of each act. In terms of verification, we can assume these are the official properties of the acts as they are all linked to from the XFactor website.

If we scrutinise the social media set up further by exploring the acts that didn’t make it, we can see more tell tale signs that the social media landgab occurs late in the process of firming up the roster of Xfactor finalists. If it was me, I would look to secure any profiles that can be directly used to promote a new brand as soon as possible.

(Caveat: A similar situation has arisen in the recently formed airline, FastJet, by EasyJet Founder, Stelios. The announcement of the new company was made via the www.fastjet.com website and shortly after, an industrious soul, not associated with the company, made an opportunistic grab for the Twitter account @FastJet. Not the end of the world but a simple tick of the box process in setting up a company, no? )

Jade Richards joined Twitter on August 22. Fellow rejects, Luke Lucas and Terry Whinstanley do not have a profile on Twitter but numerous Fan pages and campaigns to bring them back exist on Facebook in an unofficial capacity.

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Don Draper Pitches Facebook Timeline

VIDEO EMBEDDING SUBSEQUENTLY DISABLED. VIEW HERE

An excellent and wholly accurate take on the Ethos of the latest attempt by Facebook to soak up your data by piecing your entire life together through them and therefore, online.

Visually, Facebook Timeline looks great. It takes a significant step away from the also ran of Google+ and makes the move towards increase targeted advertising opportunities.

From 30 September, Facebook’s servers will swell. In the meantime, just let Don Draper explain why it works at a human level.

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What should I be measuring via social media monitoring?

Social Media Monitoring with Alterian SM2

‘Likes’ ‘Retweets’ and ‘Reblogs’ are all well and good as a shallow metric but not much more. Use them  as a guide indicating how effective your social activity is progressing.  Report and monitor the things that truly matter to your business, the deep metrics that deliver consistency of reporting and value in terms of business critical KPI (Key Performance Indicators). If your boss is only asking for these shallow metrics then you will need a considered and logical argument up your sleeve as to why they are not the right ones.

The things you should measure are the very behaviours you are looking to alter by implementing a change to your existing marketing repertoire. That is why you undertake a campaign or a certain strategy. To make something better. To improve leads, brand awareness, renewals or whatever it might be.

Measure the uplift, the money in the bank and the cost per renewal against the cost of acquisition. Compare and contrast. Benchmark your activity. Go historical if it paints a better picture but measure the numbers where the needle shifts from the start of new activity and where it ends up as a result of your considered marketing campaign.

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Social media schizophrenia

I like to keep business and personal separate as much is possible when it comes to Twitter. My ‘Work’ Twitter account ( @AlterianJames) has completely different needs, aims and audience to my @JamesAinsworth account. This is evidenced above quite nicely thanks to Visual.ly.

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Google+ stream of consciousness

Google+ or Google Circles or G+, as some are choosing to call it, is the new social network on the block. You can read great overviews herehere and here. The curious thing is that it gets no coverage in this month’s Wired magazine but is arguably the biggest thing in tech, networks and online right now. But that is surely for another blog about the pace of print.

Google+ then…

It looks good, there is no clutter. Gone are the days of generating your own html code for a terrible MySpace profile and the parasitic Apps that Facebook suffers from are (currently) not evident in Google+. Keep it simple never worked so good.

It is the myriad opportunities that Google+ affords that make it such a compelling social network. This piece about what Google should offer brands is near spot on. Moreover, it highlights the driving force behind what Google+ is and will be. A social network where user input is valued, changes, new features and yes, sweet sweet privacy are driven by consumer demand and not thrust upon the user a la Zuckerberg and his book of faces. The collaborative nature of Google+ and its features already sets it apart.

I can see that I will use Google+ as an internal comms network, no need for Yammer et al.

I can see that I will use it as a sCRM system to segment and communicate what I want and with the right people. Targeted comms were made for Circles or vice versa

I am using it to connect with (supposedly unreachable) people. I can be part of their conversation and not just a bean counted in their Twitter metrics.

Localisation is going to be more usable than ever, again via Circle based segmentation.

Could it be used as the main communication/website hybrid for business, big and small, why not? Im not saying websites are dead but I think it could sit pretty as destination 2 for a business, with Facebook pages 3rd and Twitter 4th.

G+ commerce…one day but F commerce isn’t exactly setting the world on fire right now

I find it is making me consider audience more, yet helping me reach more and wider.

I have spotted some netiquette issues already. This article, the one you are kindly still reading here, in essence, it is a blog post –arguably it is a Google+ based stream of consciousness. But where should it go? Not bound by a 140 character limit, it could go straight into my stream on Google+ (and get more comments) but I am still a stickler for the long tail benefits of content and blogs.

Game-changing, even if it just becomes a niche business/geeks/marketers network, yes. Challenger to Facebook? Not likely, I don’t really think it needs to be.

Sparks, they’re rubbish (at the moment)

Quora, now redundant.

Networking and online communication dynamics; Google+ allows varying dynamics under one roof. One user’s categorisation of individuals into a circle may differ wildly from someone else.

Can it enter the everyday behaviour of many? Can you G+ along to TV like you can with Twitter? I don’t think the dynamics of regular updates in the stream would be tolerated, unless of course you create a reciprocated Circle of those that tolerate fast and furious updates about XFactor etc

Scalability – just you wait for more people to get on board, will it be manageable? Time will tell.

I could go on, I want to go on. I want to write about the need for integration with Evernote, Buffer and Twitter. Heck, integration with other products that belong to Google.

Google+ is work in progress, no one refers to it as “in Beta” but you can beta your bottom dollar or Empire Avenue groat that this is early days, toe-in-the-water stuff before the invitation wall comes down. There is much wrong with Google+ but then there is a great deal wrong with Facebook, LinkedIn, Twitter and MySpace…

Tell me what you think and do feel free to disagree vehemently with anything I have said.

 

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Social media analysis of U2, Coldplay and Beyonce at Glastonbury

I watched some of the highlights of this year’s Glastonbury music festival from the comfort of my living room and as with any TV spectacle I had one eye on the TV and one eye on Twitter.

Let us take a look at some of the online data* generated by this year’s headline performances from U2, Coldplay and Beyonce:

U2 – Friday night 

  • 41% of the conversations generated by the three headline acts belonged to U2
  • The net sentiment score of the data about the performance was +1
  • Thematically speaking, Money was a common topic of discussion around the performance as a result of a tax related protest incident. Common clusters were ‘protest, security, tax’, but also ‘Bono, stage, band’ highlighting the frontman as driving force of band notion.

Coldplay – Saturday night

  • 19% of the data relating to the headline acts was occupied by Coldplay and their performance on the second night.
  • The net sentiment score was +22
  • The themes and patterns that come out of the data about Coldplay speak of ‘live, good, best’ 

Beyonce – Sunday night 

  • 40% was the share of conversation owned by Beyonce as the third and final headline act.
  • The net sentiment score for the performance was -6
  • The language of the social data relating to her performance was notably sexual in nature but also spoke of the broad appeal of the music itself.

Which act did you enjoy the most and did you get involved with the Twitter discussions?

*Readings were taken for each act around a number of keywords and only looking at conversations on the day of the bands’ performance using Alterian SM2

 

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