Tagged with Social Media

The social media data behind christmas

xmasSoV

xmasDomains

XMASTHEMES

Looking at the online data behind the first week of December with the keywords ‘Christmas’ and ‘Xmas’ we can see certain interesting themes and therefore, opportunities.

As you might expect, the highest mentions of the search terms are to be found on Twitter and the like but that doesn’t always mean that is where you should focus your marketing activity. If we look at the second most popular destination for discussing Christmas, we can see that there is capital in the Forums. Forums have stronger networks, higher levels of trust and greater opportunities to convey your opinion beyond the length of a Tweet.

The conversations that take place on the likes of Mumsnet, Money Saving Expert and Offer of the Day are all about getting value for money, the biggest discounts and sharing this information with the network of community members to deliver tips and tricks to make it a more affordable Christmas.

When you drill down further into some of the conversations by platform, in the instance of the niche TES forums, there is a wealth of activity discussing what represents a sensible gift for teachers to give their pupils and lots of ideas on where to get the right gift for the right price. If you cant see the opportunity in that then give up now.

When we look at the themes of the online conversation, we can see that social, commercial and financial mentions are at the fore, religion is up there too but the underlying theme of Christmas lies in the bottom line.

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Using social data as a predictive indicator of business functions

Lick your finger and stick it in the air to determine which direction the wind is blowing. Pick a stick from the riverside and set it adrift downstream to judge the pace of the flow. These rudimentary attempts at predicting an outcome have as much value as judging a book by its cover. Sure it looks to be telling you something from all outward signs but underneath, predictivewhat is going on at the core?

Ever done that thing where you kick the tyres of a car to judge the suitability of purchasing it? You can make casual judgements but you can’t have a grasp of what lies beneath or which process in the grand scheme of processes are going to falter. Or can you?

Launching a product to market isn’t about the launch event itself, that is but a bit part of a string of processes and certainly not the end point of a product’s life. Tracking trends in healthcare is going to help you identify production demands for specific medicines and by location but behind the curve. If you could track online social data to witness an unfolding emerging trend or to identify a micro-process in product development that might be a roadblock, then being ahead of the curve will help you to act in the appropriate manner.

Data is the key to all of this insight and the affordability of social media data and the cost savings it delivers against in situ focus groups and other traditional research methods is where the value can be found. Many businesses place their faith in data based algorithms and indexes that deliver insight on a variety of business functions. NPS and CSAT scores are two of the most prominent measures of performance, both regularly viewed by investors and CEO’s as static scores, social data offers not only a less expensive and live view of business data but also indicates where a change within the business needs to occur, something neither NPS or CSAT offer.

The power of social media and the pockets of data that make up tweets, blogs, forums and other digital instances afford businesses a great opportunity to make informed business decisions. Want to find out more?

Webinar | Using social data as a predictive indicator

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The abrasive nature of Facebook’s frictionless sharing

frictionlesssharing

The above is a screengrab from Facebook (with names redacted to avoid further blushing) which highlights the futility of Facebook’s new frictionless sharing system, whereby – if the app is enabled – your viewing habits on certain sites are instantly broadcast to your Facebook friends.

The above incident is fairly self-explanatory but does suggest that users are unaware of just how the new system works and that greater privacy issues lurk beneath the surface. If this non-permission based sharing becomes de rigeur for the social web, viewing habits will change drastically and see a wave of NSFW derivations spread across content headlines:

  • Not Safe For Family
  • Not Safe for Significant Other
  • Not Safe for Parents etc.

Browsing on the web is still – at least to your curated public audience – a largely anonymous activity. Sure, the service providers, data warehouses and Ad servers know what you are doing but your friends and family don’t and nor should they need to, within the bounds of taste, decency and legality.

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The social media branding of Xfactor contestants

Another year and another wave of wannabes are put under the cultural microscope of The XFactor (and I love it!). Now we are down to the Finalists and the live performance shows, we will be party to three hours – every Saturday evening – of interaction on Twitter, Message Boards, Facebook and just shouting at the Television, in the build up to this year’s Christmas Number 1 single and perhaps more pertinently, the ‘rise and rise’ or ‘rise and forget’ of another ‘singing’ superstar. By now, those with a vested interest – financial or otherwise – in the final acts should have observed due diligence in registering social platforms for the acts as their brand begins to snowball.

Let us look at the evidence of this series of The XFactor…

Janet Devlin

Youtube http://www.youtube.com/user/janetdevlin

Twitter http://twitter.com/#!/janetjealousy Joined April 26

Facebook http://www.facebook.com/thejanetdevlin

Frankie Cocozza

Twitter http://twitter.com/#!/frankiecocozza Joined July 28

Facebook http://www.facebook.com/FrankieCocozzaOfficial

Kitty Brucknell

Twitter http://twitter.com/#!/kittybrucknell Joined September 1

Facebook http://www.facebook.com/kittybrucknell

Rhythmix

Twitter http://twitter.com/#!/rhythmixoffic  Joined Mon September 26

Facebook http://www.facebook.com/RhythmixOfficial

On a number of acts, notably the groups and ‘Overs’ category, there was a landgrab for social platform accounts and domain names on Monday 26 September. This seems late in the process of the XFactor cycle to secure such valuable properties to the brand of each act. In terms of verification, we can assume these are the official properties of the acts as they are all linked to from the XFactor website.

If we scrutinise the social media set up further by exploring the acts that didn’t make it, we can see more tell tale signs that the social media landgab occurs late in the process of firming up the roster of Xfactor finalists. If it was me, I would look to secure any profiles that can be directly used to promote a new brand as soon as possible.

(Caveat: A similar situation has arisen in the recently formed airline, FastJet, by EasyJet Founder, Stelios. The announcement of the new company was made via the www.fastjet.com website and shortly after, an industrious soul, not associated with the company, made an opportunistic grab for the Twitter account @FastJet. Not the end of the world but a simple tick of the box process in setting up a company, no? )

Jade Richards joined Twitter on August 22. Fellow rejects, Luke Lucas and Terry Whinstanley do not have a profile on Twitter but numerous Fan pages and campaigns to bring them back exist on Facebook in an unofficial capacity.

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What should I be measuring via social media monitoring?

Social Media Monitoring with Alterian SM2

‘Likes’ ‘Retweets’ and ‘Reblogs’ are all well and good as a shallow metric but not much more. Use them  as a guide indicating how effective your social activity is progressing.  Report and monitor the things that truly matter to your business, the deep metrics that deliver consistency of reporting and value in terms of business critical KPI (Key Performance Indicators). If your boss is only asking for these shallow metrics then you will need a considered and logical argument up your sleeve as to why they are not the right ones.

The things you should measure are the very behaviours you are looking to alter by implementing a change to your existing marketing repertoire. That is why you undertake a campaign or a certain strategy. To make something better. To improve leads, brand awareness, renewals or whatever it might be.

Measure the uplift, the money in the bank and the cost per renewal against the cost of acquisition. Compare and contrast. Benchmark your activity. Go historical if it paints a better picture but measure the numbers where the needle shifts from the start of new activity and where it ends up as a result of your considered marketing campaign.

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Social media schizophrenia

I like to keep business and personal separate as much is possible when it comes to Twitter. My ‘Work’ Twitter account ( @AlterianJames) has completely different needs, aims and audience to my @JamesAinsworth account. This is evidenced above quite nicely thanks to Visual.ly.

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Social media analysis of U2, Coldplay and Beyonce at Glastonbury

I watched some of the highlights of this year’s Glastonbury music festival from the comfort of my living room and as with any TV spectacle I had one eye on the TV and one eye on Twitter.

Let us take a look at some of the online data* generated by this year’s headline performances from U2, Coldplay and Beyonce:

U2 – Friday night 

  • 41% of the conversations generated by the three headline acts belonged to U2
  • The net sentiment score of the data about the performance was +1
  • Thematically speaking, Money was a common topic of discussion around the performance as a result of a tax related protest incident. Common clusters were ‘protest, security, tax’, but also ‘Bono, stage, band’ highlighting the frontman as driving force of band notion.

Coldplay – Saturday night

  • 19% of the data relating to the headline acts was occupied by Coldplay and their performance on the second night.
  • The net sentiment score was +22
  • The themes and patterns that come out of the data about Coldplay speak of ‘live, good, best’ 

Beyonce – Sunday night 

  • 40% was the share of conversation owned by Beyonce as the third and final headline act.
  • The net sentiment score for the performance was -6
  • The language of the social data relating to her performance was notably sexual in nature but also spoke of the broad appeal of the music itself.

Which act did you enjoy the most and did you get involved with the Twitter discussions?

*Readings were taken for each act around a number of keywords and only looking at conversations on the day of the bands’ performance using Alterian SM2

 

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You are NOT as good as your last blog post

“That blog you wrote, yeah, I saw it. It was good. But it was yesterday.”

Andy Warhol said “In the future, everyone will be world-famous for 15 minutes.” Your flash-in-the-pan opportunity to be seen, taken notice of and talked about has now been considerably increased but the time-frame has been downsized when it comes to online content.

Consider your latest blog post. You have crafted a message that puts across your point of view, is informed of your experience in a niche and ready to be shared with an external audience. You have peppered it with keywords, linked to relevant sources of clarification or counter-argument and invited comment.

You hit ‘Publish’.

You blog post is out there. No going back.

You may have hooked up your publishing platform of choice to automatically tweet the title of your prized piece of content, you may prefer to pull out a champion quote and draw the reader in with a tweet that promises more, teases out the context or simply summarises what lies behind the link.

The promotion of the content enters the Twitter stream and in that snapshot of time – whoever is online with eyes pointing Twitterwards – will see it and have the opportunity to click-through, that is, until it falls off the stream. (Naturally, this depends on the number of people you follow amongst other factors)

All that work for a stab-in-the-dark, hope for the best moment of someone, everyone or just the influential one taking notice and sharing it further. Has content delivery become about timing the publishing, does the content itself matter or is it about setting it free downstream when there is a critical mass of users?

There are various conflicting pieces of research that suggest numerous optimum tweeting times. There is a line of thinking that the sweet spot is during the lunch break when internet access for ‘non-work activities’ is relaxed, but then people leave their desks for lunch too. Around 3pm – 4pm is also considered ripe for publication as daily tasks begin to wind down and clock-watching for 5pm sets in.

Of course, the long-tail of your content can be propped up with your SEO efforts, taking the content elsewhere and linking back to it as part of comments on the blog posts of others and elsewhere. Every blog has that one post that just keeps performing, nestled in a ridge of constant visibility, the traffic just keeps on coming to “Why social media is like a ripe Tomato” or other.

A poorly performing blog post may not be due to the content itself being a bit duff, it could just as easily be a timing issue but it is certain that for a good blog post to be noticed it needs a lot of nurturing external to its creation and a bit of luck too thanks to the fragmented attention mind-set of social media.

Good SEO is the saving grace of online when it comes to writing for the web. It brings longevity to the content that you wish to be seen, cherished and shared. If every blog post was only visible in that snapshot of when it enters the Twitter stream, the dynamics would be very different.

Are we now conditioned to view the ever increasing bulk of online content in the moment? Is it acceptable to retweet the same ‘new’ piece of content more than two or three times over a day, week or month without the fatigue of repeated links and the delivery of stale content? It is all a perception thing but what do you feel is acceptable?

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The APPrentice App challenge: What social media said…

The Apprentice has returned to the UK for another series of businessmen and women exchanging clichés, back-stabbing and showcasing “the best” of entrepreneurial Britain…and I love it! Perfect trashy TV, the twists and turns (and not just when it comes to the back-stabbing) and the mild peril of Sir Alan in the Boardroom are all part of what has made the show a success over the years. 

This week’s episode was particularly interesting as the challenge was for the two teams, boys against girls, to come up with a mobile phone App that would get the most downloads within a 24 hour period. 

Both teams went for soundboard type Apps, a quick and easy type of application that wouldn’t push the limits of developers but would raise a smile, if only for 30 seconds, when you press a button. In the instance of the boys’ App, Slangatang, was pitched as a “local vocal” soundboard that generated mild insults and sayings that were delivered in a variety of regional accents. The girls created an App that generated a random, yet irritating noise and went by the name of Ampi Apps. 

The power of television and social networks means that there is an abundance of data to be gained from those that Tweet-along during the show or fire off a missive on an App developers’ message board soon after transmission ends. So let’s take a look…

Volume

96 per cent of the conversations yesterday and this morning took place on Twitter, further illustrating the match-made-in-heaven relationship that has blossomed between the two media formats. 

35 per cent of the noise generated via Twitter was discussion around the girls’ Ampi Apps product and 65 per cent was attributable to the boys and their Slangatang. To reiterate this point on volumes by product, Slangatang was the only one to break into the Top 10 UK trending topics during the show. This is fairly interesting considering the actual outcome.

Sentiment

The social data indicates that sentiment around the Slangatang App registered 20 per cent as very negative and 15 per cent as very positive. Ampi Apps, the one that was downloaded the most, registered a 48 per cent score in expressions that would be considered as very negative in sentiment and an 11 per cent score for the other end of the scale, very positive. 

What can we deduce from this? Knowing that it was the media pick-up on the Ampi Apps that saw them over the line, there are certain questions to be asked. How many people deleted it in the blink of an eye? What ratings did the App receive at the time? Of course, the name of the game was to shift quantity; the brief never said anything about the quality of the App.

What did you think of the result? Did you contribute to the social media data during the show?

 

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