Tagged with Social Media

You are NOT as good as your last blog post

“That blog you wrote, yeah, I saw it. It was good. But it was yesterday.”

Andy Warhol said “In the future, everyone will be world-famous for 15 minutes.” Your flash-in-the-pan opportunity to be seen, taken notice of and talked about has now been considerably increased but the time-frame has been downsized when it comes to online content.

Consider your latest blog post. You have crafted a message that puts across your point of view, is informed of your experience in a niche and ready to be shared with an external audience. You have peppered it with keywords, linked to relevant sources of clarification or counter-argument and invited comment.

You hit ‘Publish’.

You blog post is out there. No going back.

You may have hooked up your publishing platform of choice to automatically tweet the title of your prized piece of content, you may prefer to pull out a champion quote and draw the reader in with a tweet that promises more, teases out the context or simply summarises what lies behind the link.

The promotion of the content enters the Twitter stream and in that snapshot of time – whoever is online with eyes pointing Twitterwards – will see it and have the opportunity to click-through, that is, until it falls off the stream. (Naturally, this depends on the number of people you follow amongst other factors)

All that work for a stab-in-the-dark, hope for the best moment of someone, everyone or just the influential one taking notice and sharing it further. Has content delivery become about timing the publishing, does the content itself matter or is it about setting it free downstream when there is a critical mass of users?

There are various conflicting pieces of research that suggest numerous optimum tweeting times. There is a line of thinking that the sweet spot is during the lunch break when internet access for ‘non-work activities’ is relaxed, but then people leave their desks for lunch too. Around 3pm – 4pm is also considered ripe for publication as daily tasks begin to wind down and clock-watching for 5pm sets in.

Of course, the long-tail of your content can be propped up with your SEO efforts, taking the content elsewhere and linking back to it as part of comments on the blog posts of others and elsewhere. Every blog has that one post that just keeps performing, nestled in a ridge of constant visibility, the traffic just keeps on coming to “Why social media is like a ripe Tomato” or other.

A poorly performing blog post may not be due to the content itself being a bit duff, it could just as easily be a timing issue but it is certain that for a good blog post to be noticed it needs a lot of nurturing external to its creation and a bit of luck too thanks to the fragmented attention mind-set of social media.

Good SEO is the saving grace of online when it comes to writing for the web. It brings longevity to the content that you wish to be seen, cherished and shared. If every blog post was only visible in that snapshot of when it enters the Twitter stream, the dynamics would be very different.

Are we now conditioned to view the ever increasing bulk of online content in the moment? Is it acceptable to retweet the same ‘new’ piece of content more than two or three times over a day, week or month without the fatigue of repeated links and the delivery of stale content? It is all a perception thing but what do you feel is acceptable?

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The APPrentice App challenge: What social media said…

The Apprentice has returned to the UK for another series of businessmen and women exchanging clichés, back-stabbing and showcasing “the best” of entrepreneurial Britain…and I love it! Perfect trashy TV, the twists and turns (and not just when it comes to the back-stabbing) and the mild peril of Sir Alan in the Boardroom are all part of what has made the show a success over the years. 

This week’s episode was particularly interesting as the challenge was for the two teams, boys against girls, to come up with a mobile phone App that would get the most downloads within a 24 hour period. 

Both teams went for soundboard type Apps, a quick and easy type of application that wouldn’t push the limits of developers but would raise a smile, if only for 30 seconds, when you press a button. In the instance of the boys’ App, Slangatang, was pitched as a “local vocal” soundboard that generated mild insults and sayings that were delivered in a variety of regional accents. The girls created an App that generated a random, yet irritating noise and went by the name of Ampi Apps. 

The power of television and social networks means that there is an abundance of data to be gained from those that Tweet-along during the show or fire off a missive on an App developers’ message board soon after transmission ends. So let’s take a look…

Volume

96 per cent of the conversations yesterday and this morning took place on Twitter, further illustrating the match-made-in-heaven relationship that has blossomed between the two media formats. 

35 per cent of the noise generated via Twitter was discussion around the girls’ Ampi Apps product and 65 per cent was attributable to the boys and their Slangatang. To reiterate this point on volumes by product, Slangatang was the only one to break into the Top 10 UK trending topics during the show. This is fairly interesting considering the actual outcome.

Sentiment

The social data indicates that sentiment around the Slangatang App registered 20 per cent as very negative and 15 per cent as very positive. Ampi Apps, the one that was downloaded the most, registered a 48 per cent score in expressions that would be considered as very negative in sentiment and an 11 per cent score for the other end of the scale, very positive. 

What can we deduce from this? Knowing that it was the media pick-up on the Ampi Apps that saw them over the line, there are certain questions to be asked. How many people deleted it in the blink of an eye? What ratings did the App receive at the time? Of course, the name of the game was to shift quantity; the brief never said anything about the quality of the App.

What did you think of the result? Did you contribute to the social media data during the show?

 

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How can you use social media to leverage your web content management?

A coordinated approach to delivering content via multiple channels is not a pipe dream but a reality but it needs to be executed in a consistent manner so that the messaging is clear, effective and suitable for the audience with which it wants to make a connection. That said, the delivery of content alone is important but it is just one part of creating a cycle of engagement. Did you hear about social media?

Listening is as essential as broadcasting your messaging. Make your listening and publishing measurable and your communication responsive at the right time on the relevant platform.

A website need not be run in isolation to the rest of your communications efforts. Empower the marketing department(s) with workflow procedures, or a web master with overall control of multiple functions and all from within the one platform. This increases messaging consistency, the handling of inbound queries and reporting the value of your website to the business internally.

Social media communication is expected, even if it is to direct users to your website as the ultimate target, you need to draw in or direct people to where they need or want to go. It makes little difference if your website is an ecommerce offering or a Government information portal, communicating via the social channels – not just Twitter – can breathe life into your website by drawing in an external audience. 

  • Listen to what is being said about your company for proactive brand management: Whitepaper 
  • More effective Search Engine Optimization with keyword analysis: Whitepaper 
  • Support links to other channels (e.g. Email) 
  • Geographic tracking 
  • Topic trending to drive site design and ongoing content development: Whitepaper
  • Make the web team self-sufficient to manage their own research 
  • Engage other site tracking resources such as Web Analytics data 

Empowered with social media analytics and insights, you can now optimize your site and draw on any additional analytics you have to present the best possible content for your clients, customers and/or a wider online public. Combine Alterian SM2 with Alterian Content Manager for stronger brand management, more effective Search Engine Optimization, and a deeper level of engagement with your customers. A holistic web experience via engaging and coordinated communication will deliver a dynamic web presence from the get go.

How do you join the dots between social and your website? Do you do this through one consolidated web content management solution? 

 

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Social Stewart: The socialisation of Stewart Lee (Video)

http://www.bbc.co.uk/emp/external/player.swf

I have previously blogged about the aim of brands seeking to use social to direct visitors to the target .com website and the ways in which they do this with content on a variety of platforms. The above video is a satirical take on the method of using social to direct viewers to the BBC on-demand iPlayer platform. It features the incredible talent of Stewart Lee, a dead pan UK comedian with a cyncial outlook on life and in this instance, social media marketing. Don’t enjoy it too much or we will all be out of a job.

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The DOs of Social Media – based on the CIPR Best Practice Guidelines

http://www.mindmeister.com/maps/public_map_shell/91670026/the-dos-of-social-media-based-on-the-cipr-best-practice-guidelines?width=600&height=400&zoom=0&live_update=1

Take a look around the latest update of the CIPR “DOs of Social Media” and explore the full guidelines document on their website for further information and the Don’ts!

What else would you add? 

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Community is a China Shop, don’t be the Bull

Headfirst and with nothing more than smash and grab intentions of getting a cheap sale from a community is dangerous. If you don’t want to build your own community and you want to join an existing group, think about how you conduct yourself. Be open, be helpful and be patient to work your way into the environment of a complex community structure.

You wouldn’t gate-crash a party or turn up uninvited with not so much as a bottle of wine; same applies to online pockets of interest and conversation. Bring something of value and work with those around you to become part of the furniture over time.

Community is a delicate thing, I am trying hard not to extend the metaphors any further than I already have done but I think it is important to blend into the background of any community within which you are present. It is often said in sporting terms that the best Referees or Umpires are the ones you don’t have anything to say about at the end of a game. If things are ticking along nicely, it makes your job easier, the community better and this sporting reference accurate.

Adaptability within communities is a deft skill too. Community is not a one-size fits all entity. Whether your community is hosted on your website or an existing, well-established group on LinkedIn, you need to speak the right language at the right time.

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Tips on how to make the most of Social Media World Forum: “Bring your A Game”

Next week, on Tuesday and Wednesday, the great and the good of social media will do the trade show thing at Olympia in London at Social Media World Forum Europe or #SMWF if you are looking for tweets and to keep your teeth in. 

Alterian can be found at Stand 39 and we will happily talk to you about social media, monitoring and the value of social media data as a driver of business insight. Please do disturb us.

I have been doing some trade show research on the web for the best ideas of how to make the most of being involved or as one blog put it, “How to bring your A game to a trade show”: 

  • Pack your phone charger – make sure you have juice for the day to tweet and add those LinkedIn connections. You may need to prioritise whether or not you check-in on Foursquare if battery power is likely to get critical by 11.30am…
  • Wear comfy shoes. Social Media World Forum runs for two days, no one wants a blister on day 2.
  • Have your business card at the ready, whether you are looking to meet people or enter a competition or two (Keep your eyes peeled and follow @AlterianSM2 for a BIG competiton at the show). Either way, business cards are essential.
  • Plan what you want to see and the workshops you wish to attend but be flexible. If they fill up quickly then you may need to sacrifice a session to get in to a later one on that key topic you wanted to hear about. Competition for a seat or a popular talk can bring out the worst in some people at trade shows.  
  • Pre-arrange meet-ups with familiar faces and new on Twitter beforehand to give your day purpose and structure. 
  • Set yourself targets. What outcomes do you want to get from your attendance? 3 new business opportunities, 10 new contacts, 2 product demonstrations, a fine collection of free pens, etc. 
  • Ask great questions. Yes, there are people there looking to shift product and yes, there is an agenda for any business that has made the investment to have a presence at the show. On the whole, with a room full of people interested in social media, most people will be happy to talk about what they do. So make the most of the opportunities.

Got anymore you would like to add? Comment below.

WIN TODAY: If you would like the chance to be at Social Media World Forum Europe next week, we have three full conference passes to giveaway by 5pm today. Enter our simple competition to be in with a chance.

Competition now closed

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Alterian SM2 grows a red nose for Comic Relief

Alterian_sm2_logosmall

Today is the UK fund-raising chucklefest that is Comic Relief and John Fleming, our VP of Field Marketing, has kindly declared that for every demo of SM2 that we book today, he will donate £5 of his own money to Comic Relief.

This is a great idea and we really want to ‘make him pay’! Do get in touch with me if you would like a demonstration of Alterian SM2 and most importantly, to help raise some money for the Comic Relief cause.

Alterian SM2 is a business intelligence product that provides visibility into social media and lets you tap into a new kind of data resource; your customers’ direct thoughts and opinions.

It allows you to easily capture and analyze data from social media channels to monitor your brands, identify key communities and influencers, address customer service issues, and generate new sales leads.

Contact me now to get involved james.ainsworth@alterian.com or @AlterianJames

 

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WEBINAR – Lifting the lid on mobile marketing: Choosing the Correct Channel

“Global mobile web browsing will soon exceed PC browsing, which means that every organisation will need to deliver their content to the ever increasing array of mobile devices.”

Our new series of mobile marketing webinars will provide an over-arching review of all things mobile and will be followed by a look at mobile technology and one-to-one engagement from 4 different perspectives of mobile:- direct marketing, device technology, e-commerce and social media.

Webinar One: ‘Choosing the Correct Channel’ takes place on Tuesday 15th March at 10am (UK) 

This webinar, featuring Phillip Clement of bemoko, will provide an understanding of the channels available and how best to integrate them into the overall marketing mix.

  • Pick Technology:  Mobile offers a vast array of technology platforms; some have populous appeal but might not actually have deep penetration in terms of users

  • User Experience: Adding an extra layer of multiple technology layers into the mix can elongate or complicate the user journey

  • Context & Content: Understanding context and content for an elegant and engaging experience increases take-up and viral spread

  • Integrating native apps & online apps: The early adopters of an integrated offline and online app experience will lead the market

  • Mobile web and app performance standards & analytics: Understanding the impact of good quality standards for website code and the use of best practices in mobile delivery is crucial for good brand recognition and being able to measure success on many levels

Phillip Clement is Sales & Marketing Director for bemoko, an Alterian partner. Phillip has been building strategic partnerships across the mobile industry for more than 20 years and is now responsible for bemoko’s business development and driving sales of bemokoLive – a powerful web development platform which makes it easy for developers to deliver true multi channel web experiences.

Future webinars in the ‘Lifting the lid on mobile marketing’ series
Direct Marketing: Tuesday 12th April @10am UK
Device Technology: Monday 9th May @10am UK
E-commerce: Tuesday 14th June @ 10am UK
Social Media: Tuesday 12th July @ 10am UK
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